FAQ

Frequently asked questions

Santoku knives are an alternative to general purpose chef knives with additional focus on slicing, dicing and chopping (“santoku” in Japanese means “three virtues”). Santoku knives were invented in 1950s Japan as a fusion of Western-style chef knives and Japanese Nakiri knives. Santoku are great for all types of cutting, but are especially effective while slicing fish, cutting vegetables and sticky foods. They are smaller and more compact than chef knives.

Santoku knives are smaller, more lightweight than regular chef knives. Santoku are perfect with people with smaller hands. While a chef knife requires a rocking-like motion when cutting, santoku needs a swift downwards motion, which makes it perfect for chopping. Santoku design prevents unwanted piercing and produces finer, more precise slices than regular chef knives.

Yes! Haarko knives are extra-sharp and their blades dull very slowly. The sharp blades increase their safety. Most kitchen accidents involve blunt knives, as you have to apply force to effectively use them (knives or produce tend to slip in such cases, which often results in minor injuries). Haarko knife is extra sharp, so no force is required to use it. Haarko knife is perfectly designed for ultimate control and balance which makes kitchen accidents very unlikely.

To learn how to properly maintain a Haarko knife & keep it sharp, please refer to one of the questions below.

When used correctly Haarko are perfectly safe to use, however, please be aware that Haarko have sharp blades. Improper use, chiseling, ice picking, prying, applying force onto the back of blade, or contact may result in injury. Always keep blades away from fingers and body. Do not use Haarko knives if it's damaged or the blade is loose. Handle with care. If not in use, store in a safe place. Keep out of reach of children.

Correct use of Haarko: avoid using rocking (back and forth) motions. Use swift downward chops instead.

While Huusk premium control chef knife is a great all-purpose kitchen knife, santoku-style Haarko knife has several more specific advantages. Haark is designed to be especially suitable for chopping food: if you fancy minced food, look no further! You’ll go through hard-to-cut vegetables, fish or meats much faster and more effectively with Haarko than with Huusk. Furthermore, Haarko is more compact, which makes it a perfect alternative to Huusk if your hands are tired. Finally, if used correctly, Haarko can produce finer and more precise slices than Huusk.

Correct use of Haarko: avoid using rocking (back and forth) motions. Use swift downward chops instead.

Length (blade and handle) 27.7 cm / 10.9 inches
Length (blade) 16 cm / 6.3 inches
Width (blade and handle) 7 cm / 2.8 inches
Weight 280 g / 0.64 pound
Angle of the curve °68
Blade material Stainless steel
Handle material Scented rosewood

Haarko is a santoku knife: its design combines traditional Japanese craftsmanship with Western chef knife sensibilities. It is a unique, wonderful fusion of two different worldviews that produces a general-purpose knife with specific perks for slicing, dicing and chopping.

Haarko knives are hand forged of stainless steel and then joined with a sturdy rustic handle made of scented rosewood.

Yes! Our best-selling premium control santoku knife allows for more control as it was specifically designed so the index finger can be in contact with the blade, allowing for more hands-on experience.

Dos:

DO use the hole for your index finger for ultimate precision & control;

DO carefully clean the blade to prevent food accumulation in its dimples;

DO hand wash your Haarko knife and dry it immediately after each use;

DO use swift downwards chopping motions while cutting.


Don’ts:

DO NOT use force while using a Haarko knife. It is a sharp, precise tool - force is not needed;

DO NOT put Haarko in the dishwasher. Doing so may affect the knife's quality;

DO NOT store the knife in the damp place to prevent rust.

DO NOT use rocking back-and-forth. motions while cutting.

You can check your order status by entering your email address used for the order and/or your tracking number here: https://get-haarko.com/tracking

There are multiple reasons as to why you may not have received your order confirmation:

  • It is possible that you have entered your email address incorrectly.
  • Please check your spam folder. It is possible that the order confirmation has been filtered as spam.
  • The order process may have not been completed correctly.

If you have ruled out all of the above and have not received an email from us after placing your order, feel free to contact our customer service via the contact form you can find below. As a “subject please use the option: "Have not received an order confirmation". Our dedicated customer support team will then check whether or not your order has come through.

As long as your order has not left our warehouse we can still change and correct your delivery address. Please reach out to our customer service via the contact form you can find below using the subject "Address change". Your delivery address will then be adjusted. Once your order has left our warehouse we can no longer change your delivery address.

If you wish to cancel your order please contact our Customer Service team as soon as possible. If your order hasn’t reached the fulfilment stage it is possible we may still be able to change or cancel it.

However, please be aware that we are often unable to make these changes because we usually have your order packed and awaiting shipment within 24 hours of it being placed.

As long as your order has not yet been passed along to our logistics partner, we can cancel your order and reimburse you. Please use our contact form with the subject "Cancelling my order" and provide us with your order number. You can then simply place a new order and effectively change it on your own.

Your invoice was sent to the email you provided in your order details. If you haven’t received it, please contact our customer support at: support@haarko.com

The processing time for orders is 1-2 business days. After that, delivery times are as follows:

Estimated delivery times / country in business days:

United States
8-12 d.
Germany
10-14 d.
Sweden
10-14 d.
Austria
10-14 d.
Canada
12-18 d.
France
10-14 d.
Italy
10-14 d.
Spain
10-14 d.
Switzerland
12-15 d.
United Kingdom
8-12 d.
Norway
10-14 d.
Colombia
12-18 d.
Russian Federation
18-28 d.
Netherlands
8-12 d.
Poland
8-12 d.
Belgium
10-14 d.
Brazil
12-18 d.
Finland
10-14 d.
Argentina
12-18 d.
Czech Republic
10-14 d.
Romania
10-14 d.
Mexico
8-12 d.
Slovakia
10-14 d.
Denmark
10-14 d.
Ireland
12-15 d.
Hungary
10-14 d.
Australia
10-14 d.
Greece
10-14 d.
Portugal
12-18 d.
Bulgaria
10-14 d.
Croatia
10-14 d.
Luxembourg
10-14 d.
South Africa
12-18 d.
Thailand
10-14 d.
New Zealand
10-14 d.
Cyprus
10-14 d.
Latvia
12-18 d.
South Korea
5-8 d.
Turkey
10-14 d.
Estonia
12-18 d.
Ukraine
10-14 d.
Malaysia
10-14 d.
Malta
10-14 d.
Liechtenstein
12-18 d.
Japan
10-14 d.
United States 8-12 d.
Germany 10-14 d.
Sweden 10-14 d.
Austria 10-14 d.
Canada 12-18 d.
France 10-14 d.
Italy 10-14 d.
Spain 10-14 d.
Switzerland 12-15 d.
United Kingdom 8-12 d.
Norway 10-14 d.
Colombia 12-18 d.
Russian Federation 18-28 d.
Netherlands 8-12 d.
Poland 8-12 d.
Belgium 10-14 d.
Brazil 12-18 d.
Finland 10-14 d.
Argentina 12-18 d.
Czech Republic 10-14 d.
Romania 10-14 d.
Mexico 8-12 d.
Slovakia 10-14 d.
Denmark 10-14 d.
Ireland 12-15 d.
Hungary 10-14 d.
Australia 10-14 d.
Greece 10-14 d.
Portugal 12-18 d.
Bulgaria 10-14 d.
Croatia 10-14 d.
Luxembourg 10-14 d.
South Africa 12-18 d.
Thailand 10-14 d.
New Zealand 10-14 d.
Cyprus 10-14 d.
Latvia 12-18 d.
South Korea 5-8 d.
Turkey 10-14 d.
Estonia 12-18 d.
Ukraine 10-14 d.
Malaysia 10-14 d.
Malta 10-14 d.
Liechtenstein 12-18 d.
Japan 10-14 d.

Please keep in mind that during holidays or limited edition launches this time may vary. Thank you for your patience.

**Disclaimer: current COVID-19 pandemic has disrupted the logistics network, which has affected the delivery times. As a result, estimated delivery times for some items may be longer than usual at the moment.**

Please read our shipping policy for more information.

Please follow these instructions:

  1. Copy either your:
    • order number,
    • tracking number or
    • email address.
  2. Open the tracking page
  3. Paste any of the information mentioned above into the designated field on the page and press “track.”
  4. You can now track your order status.

Haarko shipping fee is $11.23

Within 30 Days Period from the delivery date of your order (to be determined by the tracking number provided) any customer who is not satisfied can return the product for a refund or replacement. Please contact our customer support explaining why you want to return your product so our support team can send you further instructions:

[email protected]

Please note that a restocking fee of 15% is applied to all customer’s remorse returns. Return shipping will have to be covered by the customer and any related fees will not be compensated by us.

Read more about our return policy here: Return Policy

We will give a refund for the returned product within 14 days from receiving the product at our return address. However, please note that we will only accept the returned product if it was not used, has not been damaged and has been sent back to us in the original packaging. A refund might take up to 5 days to reach your bank account after it's made.


If you have read and not found a solution in our Frequently Asked Questions, please contact us via the form below.


Contact Us

Contact Us

Tel.: +1 (202) 951-9992